Retail Supervisor Job

Shop at Chiltern Open Air Museum

Job Title: Retail Supervisor

Hours: 16 hours per week with scope for overtime during busier periods

Reporting to: Museum Director

Salary: £9152 (actual salary)

Contract type: Permanent

Pensions: The post holder will be automatically enrolled into the new State Pension scheme with the Museum’s chosen provider “The People’s Pension” unless they instruct otherwise.

Application: Please complete a museum application form and send along with a covering letter to: Museum Director, Sam Hatfield, on

Closing Date: 7th February 2022

Interviews: Week Commencing 14th February 2022

Chiltern Open Air Museum is looking for a Retail Supervisor to run its vibrant and successful shop in the ticket office. This is an exciting opportunity to help continue develop the shop’s offer, expand on its range of quality local and traditional craft produce alongside items that reflect COAM’s values and mission.

The Retail Supervisor will be responsible for the operation and development of the retailing offer at the COAM, bearing in mind its relevance to the COAM’s collections, objectives and brand identity.

The role

• Review the shop’s appearance, layout, pricing and product offering and propose appropriate developments
• Ensure that the shop is well stocked and ready to open for the start of each season
• Manage the EPOS systems, using it to manage stock control
• Lead the establishment of any secondary retail outlets in locations around the Museum site during busy periods by agreement
• Create a buying strategy and communicate this to visitors, staff and volunteers
• Place orders for stock and ensure good record keeping of orders and expenditure
• Check stock levels regularly and ensure restocking when necessary
• Evaluate the Museum’s retail offer and income/expenditure (including average transaction values) monthly and discuss findings and improvements with the Museum Director
• Work with ticket and shop volunteers and staff to ensure good customer service and provide retail skills training to improve service, to include up-selling
• Communicate regularly with volunteers and staff regarding retail news
• Assist with staffing the shop/tickets if required

Skills, knowledge and experience

• Recent experience of working in the retail sector and an understanding of visual merchandising
• Proven organisational skills and familiarity with stock ordering and control
• A flexible approach to tasks and the needs of COAM’s retail provision
• The ability to multi-task and prioritise day-to-day demands during the busy times of the season
• An inclusive attitude
• A professional manner and understanding of customer service and care
• Excellent communication skills – verbal and written
• Excellent administrative skills
• Ability to work on own initiative as well as part of a team
• Flexibility and a ‘can do’ attitude
• Good office IT skills: knowledge of Outlook, Excel and Word
• Confidence working with figures and statistics
• An up to date understanding of practices across the retail sector


• Experience of leading small teams and working with volunteers
• Knowledge of and familiarity with EPOS systems
• An awareness of current Mental Health and Wellbeing practices
• An interest in heritage skills, traditional crafts and their produce

Background Information

Chiltern Open Air Museum is an award-winning independent outdoor museum and charity in the Chalfonts, Buckinghamshire that welcomes over 50,000 visitors a year. The Museum has a collection of 37 rescued historic buildings that were either the homes or workplaces of ordinary people. The Museum is set in 45 acres of beautiful Chilterns landscape and has a working historic farm, livestock, traditional cottage gardens, orchards and woodland.

As an independent charity the Museum receives no government funds. Income is generated through a wide range of activities including – admissions, Annual Pass, events, retail sales, catering, weddings and private hire, experience days, educational visits, filming – and the balance is made up through donations and grants.


‘To tell the story of the Chilterns through historic buildings, landscapes and culture for the enjoyment, inspiration and learning of present and future communities.’

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